We had to switch weeks due to a mistake on our part because I had already booked my daughter to camp the same week as our trip. I called the Motel and they were happy to accommodate the change free of charge. I was never left feeling guilty or scrutinized for making the mistake. The employee that I spoke with on the telephone was very friendly, helpful, and professional. Only a few days later I received a paper confirmation in the mail which rarely happens with 5 star Hotels. I am a nurse and many of my colleagues have recommended the motel to me for its friendly and CLEAN environment. I will be sending more feedback after our trip next week, but so far I am very impressed 🙂